1. Introduction
Caresful, Inc. (“Caresful,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website
www.caresful.com (the “Website”) and our telehealth platform (the “Platform”) (collectively, the “Services”). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Services.
2. Information We Collect
We collect information from and about users of our Services, including:
- Personal Information: Information that identifies you personally, such as your name, address, email address, phone number, date of birth, and payment information.
- Protected Health Information (PHI): Information related to your health condition and treatment, which is protected under the Health Insurance Portability and Accountability Act (HIPAA).
- Technical Information: Information about your device and internet connection, including your IP address, browser type, and operating system.
- Usage Information: Information about your use of the Services, such as access times, pages viewed, and the page you visited before navigating to our Services.
3. How We Collect Information
We collect information:
- Directly from You: When you provide it to us, such as when you create an account, fill out forms, or communicate with us.
- Automatically: Through tracking technologies like cookies when you interact with our Services.
- From Third Parties: Such as healthcare providers, laboratories, pharmacies, and payment processors.
4. Use of Your Information
We may use the information we collect to:
- Provide Services: Facilitate telehealth consultations, lab testing, and prescription services.
- Communicate: Send you updates, confirmations, and support messages.
- Improve Services: Analyze usage to enhance user experience.
- Compliance: Comply with legal obligations and protect our rights.
5. Disclosure of Your Information
We may share your information:
- With Healthcare Providers: To facilitate your treatment.
- With Service Providers: Such as payment processors and IT service providers.
- For Legal Reasons: To comply with legal obligations or protect our rights.
6. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your information. To exercise these rights, please contact us at
privacy@caresful.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Services after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by it.
ARBITRATION NOTICE: UNLESS YOU TIMELY OPT-OUT OF ARBITRATION IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, YOU AGREE THAT DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SERVICE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.
IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN.
Caresful Inc. and/or its subsidiaries (collectively, “Caresful”, “we”, or “us”) owns and operates the websites located at www.caresful.com and www.freehivtest.com and may have previously, now or in the future own and/or operate a “Caresful” and/or “FreeHIVTest.com” mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Caresful, and any affiliated website, software or application owned or operated by Caresful (collectively, including the Platform and the Content, the “Service”) are governed by these Terms and Conditions (“Terms and Conditions” or “Agreement”).